We want you to be 100% satisfied with the products you purchase. If for any reason you need to exchange an item for a different item because of the size, color, ect... we ask that the following conditions be met.
Items must be in original NEW condition, including tags and packaging.
The return must be made within 10 days of the date WE ship the item(s) to you.
Any orders that have not shipped will be refunded immediately upon request.
To process you exchange, please send your items postage paid, along with your transaction ID or order number and a brief note explaining the nature of the exchange (bracelet too small etc..) to:
Sassi Memories
P.O. Box 931 (USPS)
1511 S. Singleton (UPS or FEDEX)
Mexico, MO 65265
Due to the custom nature of the photo and engraved pieces, ALL SALES ARE FINAL! If for some reason there is an issue with the piece that you receive, the piece can be sent back to us and we will try our best to resolve the issue. This policy excludes any pieces that required us to size/crop the image submitted. It is up to the discretion of our designers when sizing an image for the pieces ordered. Proofs will be sent to customers when significant changes are made to the images, once those proofs are approved the item will be made. There will be no rework on items that had a proof approved. Please note that we will not begin working on a replacement piece until the defective piece is received in our studio.
Regretfully, we can not refund shipping charges that incurred to send teh original items to you. In the event of an exchange, there will be a small charge to cover the cost of shipping the second item. If the reason for a refund is due to our mistake, we will refund the entire amount including shipping. Please include the appropriate amount to cover the cost of our "re-shipping" the item to you. If it cost $3.85 to send it back to us, please include that amount in the form of a check so that we can get yoru exchange out faster. Alternatively, you may contact us and have the additional shipping charges applied to your credit card, there is a $1 fee for processing the shipping charges to your credit card.
Return Policy
We want you to be 100% satisfied with the products you purchase. However, due to the custom nature of the photo and engraved pieces, ALL SALES ARE FINAL. All other items can be returned provided the items meet the following criteria:
Items must be in original NEW condition, including tags and packaging.
The return must be made within 10 days of the date WE ship the item(s) to you.
Any orders that have not shipped will be refunded immediately upon request.
To process your return, please send your items postage paid, along with your transaction ID or order number and a brief not explaining the nature of the return (did not like it, too small, etc..) to:
Sassi Memories
P.O. Box 931 (USPS)
1511 S. Singleton (UPS or FEDEX)
Mexico, MO 65265
If you are returning one item from an order with multiple items, only the amount paid for the returned item will be refunded. Regretfully, we can not refund shipping charges incurred to send the items to you unless there was a clear mistake on our part such as shipping the wrong item. Once you have sent your return back to us, we will need you to call us with your credit card information so we may apply the refund back to your card, as we do not retain your card information in our system.
On rare occasions we will grant a refund for a return of our custom items. However, any refund given will have the following deductions: all shipping charges, processing fee for credit card of 6.5%, work fee for making the item $30, any custom sizing of the items that required us to use our in~house jeweler to custom size a piece to fit you $20, and a 40% restocking fee. If you are unhappy with the image quality that can be fixed. We are more than happy to rework an item for you. All images are approved by the customer prior to making and you could be charged a rework fee of $30 plus shipping. If this was a printing error on our part ~ wrong image was used when compared to what was approved by customer ~ there will be no charge. Otherwise, if you still wish to have a refund on a completed piece you will need to return to us the item to our address listed above and we will issue a refund minus the previously listed deductions.
Warranty
All of our pieces are guranteed for 60 days after the purchase date. All custom photo jewelry is guranteed for life on the image ~ image should never lift or yellow and if it does we will fix it! Should one of your non custom jewelry pieces break due to no fault of your own we will gladly replace the item.
This does not cover lost or stolen items. In the event of a warranty exchange, there may be a small charge to cover the cost of shipping the second item.
If for some reason the damaged item is no longer available, we reserve the right to substitute another product of similarity in place of the damaged piece, a refund will not be issued in this case.
